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Accessibility

Accessibility Statement for the website www.crimelondon.com

This statement was drafted on 30/07/2025.

This content can also be read and made available orally using NVDA screen readers for Windows and VoiceOver for iOS. Alternatively, it is also possible to activate the “read page” function available in the UserWay PRO accessibility widget.

 

FFW S.r.l. is committed to ensuring the accessibility of its website www.crimelondon.com, in accordance with Legislative Decree of May 27, 2022, no. 82 implementing the European Directive 2019/882.

FFW S.r.l. believes that it is a collective moral obligation to allow everyone to access information, products, or services without encountering obstacles or barriers, so that everyone can live with dignity, equality, and independence. For this reason, resources have been invested to make the site easier to use and more accessible to everyone, including people with disabilities.

In compliance with Legislative Decree 82/2022, the following information is provided:

  1. information on the evaluation of how the service meets accessibility requirements, specifying the applicable criteria;
  2. general description of the service, in accessible formats;
  3. descriptions and explanations necessary to understand how the service works;
  4. description of how the service meets accessibility requirements;
  5. information demonstrating that the service delivery process and its monitoring ensure compliance;
  6. assistance and reporting of any accessibility issues.

 

1. Accessibility requirements and applicable criteria

The requirements for digital accessibility are set out by Legislative Decree of May 27, 2022, no. 82 “Implementation of Directive (EU) 2019/882 of the European Parliament and of the Council of April 17, 2019, on the accessibility requirements for products and services”, which refers to the UNI EN 301549 standard for technical aspects.

Specifically, website compliance must be assessed against the criteria outlined in Chapters 9 “Web” and 10 “Non-web content”, which refer to the Web Content Accessibility Guidelines (WCAG) 2.1 at level A+AA.

The four core principles of digital accessibility, as defined by WCAG 2.1, are:

  • Perceivable – Content is presented clearly and understandably.
  • Operable – The interface is easily navigable by all users.
  • Understandable – Information and operations are intuitive and easy to interpret.
  • Robust – The site is compatible with the most common assistive technologies.

Referring to the aforementioned UNI EN 301549 standard, which clearly lists the 50 success criteria to verify website accessibility, technical analyses have been carried out on the site's content, including textual and non-textual information, downloadable documents and forms, and forms of two-way interaction, such as digital form processing and the completion of authentication, identification, and payment processes.

Areas excluded from application

Article 1, paragraph 5 of Legislative Decree no. 82/2022 states that the provisions of the decree do not apply to the following website content and mobile applications:

  • pre-recorded time-based media published before June 28, 2025;
  • office file formats published before June 28, 2025;
  • online maps and mapping services, provided that essential information for navigation is made available in an accessible digital format;
  • third-party content that is neither funded nor developed by the relevant economic operator, nor under its control;
  • website and mobile app content considered as archives, meaning content that has not been updated or modified after June 28, 2025.

 

2. General description of the service

This site is intended for end consumers and offers a sales service for the Crime London brand, allowing users to discover, select, and purchase men’s and women’s products from the company.

Users can explore the site using filters, add items to their cart or wishlist, register to access their personal area, and manage orders, returns, and personal details. In addition to providing a full purchase flow, the site also allows users to buy a gift card, subscribe to the newsletter, consult customer service, and contact the company.

 

3. How the service works

The website is accessible from desktop, tablet, and smartphone devices using the main web browsers currently available and is offered in both Italian and English.

Site navigation is designed to be intuitive and consistent, through a main menu that allows direct access to key sections (men, women, accessories, collections, promotions).

Below is an overview of how the site’s main services work:

  • viewing products: users can browse the available products by accessing the menu sections divided by women, men, accessories, and collections, and selecting the desired product type from the dropdown menu.
  • adding products to favorites: users can save products by clicking the dedicated icon in the preview or “Add to wishlist” on the product page. All items added to favorites are visible on the “Wishlist” page, accessible from the menu. From there, they can be added to the cart or removed.
  • making a purchase: users can purchase desired products by selecting the item and clicking “add to cart” on the product page after selecting the size. Products can also be added from the preview screen by clicking the dedicated icon, selecting the size, and then clicking the button. To proceed to checkout, the user clicks the cart icon, continues to the checkout screen, logs in or enters their data without registering, and selects a payment method. After completing all fields, the order can be submitted and the purchase finalized.
  • purchasing a gift card: users can buy a gift card by accessing the dedicated menu item. On the page, they fill out a short form with the necessary information and add the voucher to the cart. The purchase process then continues like any other product.
  • accessing the reserved area: the website allows users to register and access their personal area by selecting the appropriate option from the header menu. By entering the required information on the dedicated pages, users can log in or create an account.
  • requesting a return: returns can be requested by both registered and unregistered users. Simply access the “Request a return” section from the menu and complete the dedicated form. Registered users can also submit requests from their reserved area.
  • browsing via search: users can directly search for a product by entering a keyword in the search bar located at the top of the page (header).
  • browsing via filters: on product pages, users can refine their search using various types of filters.
  • requesting information: users can request information via email, phone, or by filling out a form. Contact details are available on the “Contact” page accessible from the footer menu.
  • consulting customer service: users can access a FAQ page dedicated to customer service by clicking the appropriate menu item located in the hamburger menu in the header.
  • subscribing to the newsletter: users can subscribe to the newsletter by entering their email address in the dedicated area in the homepage footer and confirming via the “register now” button.

 

4. Fulfillment of Accessibility Requirements

To improve accessibility and user experience, FFW S.r.l. has integrated the UserWay PRO accessibility widget into the website covered by this statement. Its use by website users is completely free and helps enhance the website’s compliance with the Web Content Accessibility Guidelines (WCAG 2.1).
UserWay PRO provides multiple features for improving both website accessibility and user experience, accessible via a dedicated panel by clicking on the widget icon or using the keyboard shortcut CTRL+U, as listed below.

  • Screen Reader: reads all page content aloud without the need to install an external screen reader.
  • Dictionary: allows access to dictionaries without leaving the website. Essential for users with cognitive disabilities, non-native English speakers, and more.
  • Larger Text: increases text size on the screen with four different levels, making every part of the site easier to read.
  • Saturation: adjusts the color intensity of a site to high, low, or grayscale.
  • Contrast: inverts website colors or switches between light and dark contrast modes.
  • Smart Contrast: ensures that all site colors fully comply with ADA standards, improving content visibility.
  • Highlight Links: highlights links, buttons, and other clickable interactive elements with bright, high-contrast colors, improving usability, navigation, and overall accessibility.
  • Pause Animations: stops automatically moving or updating content, which can be a barrier to accessibility, and halts flashing content that may distract or trigger seizures.
  • Text Spacing: adjusts text spacing and line height to improve readability for users with dyslexia and low vision, offering three levels of adjustment for a more personalized and accessible reading experience.
  • Line Height: increases line height for more comfortable text spacing throughout the site.
  • Text Alignment: aligns site text to the left, right, or center for a more personalized and accessible reading experience.
  • Dyslexia-Friendly Font: the “UserWay Dyslexia Friendly” font improves readability and offers a smoother, more accessible reading experience for users with dyslexia.
  • Large Cursor: increases the default cursor size by 400%, making it easier to see. Enhances accessible navigation through links, tabs, and form elements.
  • Tooltips: displays alt text and ARIA labels for on-screen elements with a simple mouse hover. The tooltips are clearly visible, high contrast, and easy to read for visually impaired users.
  • Page Structure: quickly reveals page headings, landmarks, and links in a clear, structured, easily navigable and accessible format. Helps both disabled and non-disabled users find content more efficiently.

In addition to the features users can activate from the accessibility menu, the UserWay PRO widget can detect many non-compliances on the site and apply real-time corrections without modifying the source code—only what is rendered in the browser. This makes the website more accessible to all users, including those using assistive technologies.

Web content accessibility for users of assistive technologies, such as screen readers, alternative keyboards, or voice commands, is further supported by the use of ARIA attributes, which help describe the role, state, and properties of user interface elements, communicate dynamic interactions (e.g., expandable menus, modals, sliders) to screen readers, and support keyboard navigation in complex components.

Additional Accessibility Requirements for E-Commerce Services

The service ensures accessibility of features for identification, security, and payment in an accessible manner, also through the use of systems that render these features perceivable, operable, understandable, and robust.

Regarding electronic payments, the website uses the following major market providers:

Compliance Status

To define the website’s compliance status, the guidelines and evaluation checklist provided by AgID were used.

This website is partially compliant with the requirements set out in Appendix A of UNI CEI EN 301549 and, as it was published before 28/06/2025, the company intends to achieve full compliance during the future release of a new version of the site.

 

5. Accessibility Monitoring Process

FFW S.r.l., in view of a future update of the website covered by this statement, will pay particular attention to the service delivery process to ensure it meets the requirements defined by digital accessibility regulations, also considering support from external consultants for the following activities:

  • technical accessibility check of the website via a gap analysis;
  • user testing of main user flows, also using assistive technologies;
  • analysis of technologies, plugins, and third-party services implemented on the site;
  • reporting of gaps and non-compliance identified during the technical review and user tests;
  • validation of corrections to the identified non-compliances;
  • drafting of accessibility documentation available to the public;
  • training of internal staff on best practices for digital accessibility;
  • definition of internal policies and procedures for handling user assistance requests.

FFW S.r.l. intends to periodically conduct technical reviews to monitor website accessibility over time, potentially with support from third-party specialists in digital accessibility, to apply improvements based on both technical evaluations and user feedback.

In such cases, technical reviews will be conducted by an external accessibility consultant using up-to-date tools in line with current regulations. These reviews will include semi-automated code checks, manual user testing, and assistive technology usage.

 

6. Assistance and Reporting Issues

If you experience difficulty accessing website content or features, or require any further assistance, you can:

  • send an email to: [email protected]
  • fill out the contact form at: https://www.crimelondon.com/it/contatti
  • call the following phone number: +39 055 0982057

Please specify the following information in your message:

  • first and last name;
  • web page address or section of the site related to the issue;
  • a clear and concise description of the problem encountered;
  • tools used (operating system, browser, any assistive technologies);
  • any suggestions for improving accessibility.

Reports will be addressed as soon as possible and may help improve the overall accessibility of the site.

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